Amunra - Withdrawal issue

Hi rv20212021 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hello,

I want to update you on my withdrawal status. After nearly a month after my withdrawal request, without any explanation the money was back on my casino balance. After contacting customer support they told me that the transaction was rejected by my bank. I have to specify that i visited my bank twice to ask about my withdrawal and they stated that “the transaction never came”.

Amunra casino asked me to request another withdrawal with a different bank account, which i did on February 10th, and was accepted by the casino on February 11th. I am still waiting for the money to show on my account.

Thank you for the support.

Correction: I requested the new withdrawal on February 9th, which was accepted by the casino on February 10th.

I apologize for the slip.

February 16th, 7 days after my second withdrawal request with a different bank account and still no money on my account. Customer support still “very helpful” with their only explanation “you have to wait” , even though it has been 36 days since my initial withdrawal request.

February 18th. After i contacted customer support and they told i should get the money on my bank account before February 17th, still NO MONEY on my account.

38 days waiting for my withdrawal. Absolutely unaceptable. The pogg please help me get my money.

February 19th: The money is back on my casino balance, after two different withdrawal requests with two different bank accounts. I got an e-mail from Amunra Casino which asked me to request another withdrawal with a SEPA bank account. I specified to the that my country bank system is not part of SEPA, and none of the banks in my country is a SEPA bank. I do not have any other options available on my screen to withdraw my money (i even sent them a screenshot of my withdrawal screen). I was i able to deposit via Credit Card and Skrill but i do not have the option to withdraw on them, which is against any casino rule. 40+ days after my initial withdrawal i am still waiting for an e-mail from Amunra to send me an option to withdraw my money. They seem to do anything to anything to prevent customers withdraw their money, and their response time is awful.

February 24th: After several e-mails directed to Amunra and several days of silence from them, i received an e-mail telling me they would apply a manual withdrawal to my skrill account. Apparently they remembered that i should i go through the verification process first, which appeared to not be a problem in the two bank wire transfers, which were refused from my banks. I think the first transactions were never processed from Amunra.

Today i got my profile verified and still waiting for the manual skrill withdrawal.

50 days and going...

Hi RV20212021,

Have you received your withdrawal?

Thanks,

ThePOGG

Hi RV20212021,

I'm following-up on the above?

Thanks,

ThePOGG

Hi RV20212021,

If we haven't heard from you by Friday the 2nd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hello,

I received my withdrawal on 25 February manually via skrill, nearly two months after my initial request. I closed my amunra account imediately after.

Thank you for the support.

Hi RV20212021,

Thanks for letting us know - it is appreciated!

ThePOGG