Amunra - withdrawals not processed

Hi kholli - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

When did you submit your withdrawal request? If you are concerned about your ability to control your play you can request a self-exclusion to prevent you accessing gaming while your withdrawal is pending.

Thanks,

ThePOGG

The latest withdrawals I submitted March 3. I received inconsistent information on customer service chat, some saying it takes max 3 days, some saying that payments will be processed March 9, some saying that Amunra has the right to schedule payments and didn't specify any time.

They only allow 3 active WD requests at max amount 1000 EUR each. If they pay 1000 EUR a week, it takes 3 months to get my funds.

Previously I made 2 withdrawals the same day, one for 500 eur and another for 1000 eur. The smaller amount was paid but the bigger wasn't. That's when I became worried of this casino.

Now chat gave me my "individual schedule" for the first 3 withdrawals: 9th, 11th, 15th of March.

I was told that individual schedule is based on "relevant factors" but it wasn't specified what these are. The agent also send me the clause of identity verification, but then he said it wasn't a request to verify identity. I have sent the transcripts to your email.

They say that withdrawals take usually up to 3 days, but for me from 3th til 15th for the third withdrawal. And I have to make 12 of them to completely withdraw my funds. They couldn't estimate how long it takes til the funds are completely withdrawn.

Amunra isn't complete BS since they paid the first 3 withdrawals as promised once I fought for the schedule.

Now, I have 9 withdrawals left, and 3 pending WDs for 1000 eur as that is the maximum simultaneously.

Asked for the schedule again and got it for only one payment. Will be paid 19 March, 10 days after I made the request.

For the 2 other pending WDs I didnt get any estimation.

Hi kholli,

Have you received the rest of your funds?

Thanks,

ThePOGG

Yes, received the funds completely, finally. Thanks.

Hi kholli,

Thanks for letting us know - it is appreciated :)

ThePOGG