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Ares Casino - Account suspension

Ruling

Found for the Player - Despite our repeated efforts to contact Ares Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Ares Casino Review.

Player's Complaint

Payment from May 2021 still pending (1,100 Euro).

Account blocked without specifying what I did wrong.

Account blocked despite credit of 4,300 euros on the account.

No answers to my written questions.

Read the casino review

2 Responses

User icon
thepogg
November 23, 2021

Hi Hubibi - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
December 27, 2021

Hi Hubibi,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Hubibi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ares
  • Ares Casino Ltd

November 22, 2021

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