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Ares Casino - Withdrawal Problems

Ruling

Found for the Player - Despite our repeated efforts to contact Ares Casino to discuss this issue we have received no relevant response from the operator.

Read our Ares Casino Review.

Player's Complaint

Dear Sir or Madam,

I have played and won 32.001 Euros and I have requested a withdrawal in the Amount of 2.000Euros at arescasino.com. I am waiting since 25. January 2022 and the Customer Service is not helping at all, they say I should be patient and wait. I am starting to worry, that I won‘t receive my money at all. Could you help me?

Yours sincerely

Read the casino review

2 Responses

User icon
thepogg
March 12, 2022

Hi elamesa4 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a German citizen you should only be playing with operators that hold a German license. Ares Casino do not hold a German license and as such are breaking German law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
April 9, 2022

Hi elamesa4,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

elamesa4 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ares
  • Ares Casino Ltd

March 11, 2022

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