Argo - The problems with withdrawing funds from the casino

Hi maga - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi maga,

My understanding from speaking to the operator is that there are restrictions on some of the deposit methods you have previously used being used for withdrawals in your country of residence.

To process your withdrawal via Visa requires a minimum deposit to be made by the payment method first (this is standard across the industry), but there are some security issues regarding your card and the payment processor. The operator are currently trying to resolve these with the payment processor to allow you to make this deposit, to allow you to make your withdrawal.

Thanks,

ThePOGG

I ask you not to close our dispute until I will be able to get my withdrawal. I also ask the operator to inform me when the problem will be resolved.

Hello. What should I do to get my winning?

Hi Maga,

The operator informs us that they have been working with you to try and resolve the situation but that you have refused to cooperate with their most recent request (that being that you open a Neteller Virtual Card and make a minimum deposit to allow them to pay you. Is that correct?

Thanks,

ThePOGG

Hello, The pogg. First, the casino has not contacted me since 09.11.2019. They did not ask to open the Neteller Virtual Card. They asked me to link a bank card. I made it. My withdrawal to bank card was denied. It 's the first time I 've heard about Neteller.

Second, I 'm uncomfortable making a Neteller account. I 'll have to pay a huge fee to get my money. I provided my bank card for the withdrawal and provided Skrill account. These are the most common methods of deposit and withdrawal. Why can 't I get my money?

Hi Maga,

I appreciate your frustration. However, using Neteller ourselves I would contest the claim of 'huge fee[s]' to get your money. That simply is not an accurate reflection of the charges involved in using Neteller, most of which are born by the operator.

Moving on this operator is not able to make Skrill payments to players in your jurisdiction. To process payments to a new Visa card or Neteller account you need to make a deposit via this method first. As you have not made a deposit via your Visa card they have been unable to process your withdrawal via this method. Hence suggesting Neteller as an alternative.

Thanks,

ThePOGG

Hi Maga,

Have you made a minimum deposit to activate an alternative payment method?

Thanks,

ThePOGG

Hi Maga,

I'm following-up on the above?

Thanks,

ThePOGG

Hi, I 'm opening my Neteller account. Now in many countries on quarantine. Neteller Support has reduced the number of employees, so my verification is slow. I ask you to wait. I also ask you to notify Argo casino of my difficulties. Perhaps in difficult conditions they will make an exception for me and I will be able to get money on Skrill. It is possible?

I created a Neteller account, requested a withdrawal from the casino to Neteller account. But my conclusion was cancelled by the casino.

Hi Maga,

Have you made a minimum deposit via Neteller?

Thanks,

ThePOGG

I get my money on Skrill account. Thank you for help. You can close my complaint

Hi Maga,

Thanks for letting us know - it is appreciated!

ThePOGG