Artemis Bet - Missing payment
Ruling
Unresolved - Artemis Bet claim this player has been involved in some form of multi-accounting/syndicate play in violation of their terms and conditions but has declined to provide supporting evidence to back up this claim.
Player's Complaint
Hello,
I want to confront Artemisbet with my account. I am missing €13392 by Artemis Bet transaction number [EDIT]. On live chat they are still saying that everything is all right, that my account has been closed and I did withdraw my money but in fact they managed withdraw from my account €13392 by single transaction from my account. Now they always say that it is ok , you got all your money.
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Hi ohousar - welcome to ThePOGG.com!
Before I can contact Artemis Bet regarding this issue I need you to provide your username and the email address you use at Artemis Bet.
It would also be useful to review any communication you've had with the casino so if you could forward this on to [email protected] it would be appreciated.
Finally what payment method do they claim to have paid by and when do they say they sent payment? It would be useful to see a copy of the payment method statement for the period immediately before and after the date they claim they sent payment.
Thanks,
ThePOGG