Aspers - Account unlocked early causing massive losses
Ruling
Resolved - Aspers Casino have acknowledged that there was an issue with the way this situation was managed and the player has been refunded.
Read our Aspers Casino Review.
Player's Complaint
Hi,
I guess I'm clutching at straws here but I have no where else to turn to. I saw a post submitted on here after googling my question, it closely relates to my case and I am seriously impressed with what you people do, Bravo.
Without going in to detail (as per your terms and conditions) but something happened last week that tempted me to start drinking silly amounts of whiskey after finishing each gruelling 12 hour labour night shift.
After searching for a while and talking to MANY live chats regarding unlocking with my account with them I'd had no luck. Remembered about aspers.com and launched a live chat with them...
I have the full transcript in my emails as theses are sent automatically after each session. But here's my problem: I was drunk at the time as mentioned earlier and REALLY wanted to gamble. I asked them If I could unlock my account. The operator asked me to confirm some details for security purposes, followed by one simple question that was "Just to confirm, you want me to remove the time-out on your account" to which, obviously, I said Yes.
That was it, no other questions were asked. I was shocked at how easy it was, the whole chat session was 15 messages long including hello, goodbyes, thank yous, etc.
Here's my least favourite part. I took out a payday loan to gamble with as I had no money at the time. Visited a site I had used quite a while ago for personal reasons and they offered me £850 to which was added to my bank account a minute later then deposited into Aspers.com. This deposit lasted minutes, for some reason I played Live Blackjack with it (I NEVER play Blackjack, just slots)
I was pretty annoyed at this point at the sheer time it took for me to unlock my account, take out a loan and then lose that money, literally under 15 minutes I'd say. I visited another payday loan website, this time of £500 from a different lender. Deposited it to Aspers.com and lost it in minutes, again on Live Blackjack. Since then I've made some smaller deposits from my wage and my total deposits since unlocking my account now stand at £1830. I don't think I've ever lost that much in my life, never mind in an hour.
I had a stupid mentality and decided other casinos might have more luck for me, I searched my brain for other accounts and found that my SkyVegas account had been unlocked automatically after a 6-week time-out. Essentially, I took out further loans, deposited and lost VERY quickly, again on Live Blackjack. On this site alone I'd lost £2200! But I couldn't be angry at SkyVegas as they had done nothing wrong. I even had a call from them today because they were concerned for me after realising my deposits were nothing like my usual deposits and the sheer time it took me to lose a huge amount of money worried them. I told him what had happened and he decided to but a 6-month self-exclusion on my account for my safety.
I wasn't angry at SkyVegas, I was audibly screaming at 8am because Aspers had let me unlock my account from a 6-week timeout SO EASILY, without even question, without any concern. What is the point of a timeout if it offers ZERO force. I didn't want to close my account with them for 6 months and I knew I would be back to my usual, happy and safe gambling mentality pretty quickly so I opted for the 6 weeks option. Why offer and fool us into thinking our account can be closed for 6 weeks? When it seriously isn't!
What happened at Aspers made me look for other places to gamble and incur a much further loss.
My total loss for that few brief hours was a little over £4,000, all payday loans. It actually made me cry. I have NEVER deposited over £100 a week or so, even then that was rare.
I seriously do apologize for how long this submission is but I read all of your terms and conditions and knew you want us to "Be honest" and "Fill us in as many details as you can"
I know I am at fault for what happened. But I cannot help thinking that none of this would have happened if Aspers would have declined my request to reopen my account or even tried to deter me from doing so, that would have showed me that someone cared, but they didn't.
This all happened a couple of days ago now. I can't thank you enough for even reading this if you have. Seriously, thank you. This is the first time I've spoken or I guess "posted" about it since.
Thanks in advance for any replies, help or solutions anyone comes up with, it's appreciated more than you think.
Read
the casino review
14 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi Pilkyy - welcome to ThePOGG.com!
Can you please forward on any communication you've had with Aspers casino regarding the re-opening of your account to [email protected].
You may have a claim against Aspers casino here, but I will have to review the details.
I do need to be clear that it is very unlikely we could do anything about the money you lost with SkyVegas and we cannot do anything about any loans you may have taken out.
Thanks,
ThePOGG