Aspers - furious bingo player
Ruling
Found for the Casino - A clerical error resulted in the player's account being self excluded rather than a standard closure being applied.
Read our Aspers Casino Review.
Player's Complaint
i joined aspers im march not knowing it was a daub site. i played a few games then my account was blocked.also all my other accounts with daub were blocked at the same time the reason i was given was that i had excluded myself from magical vegas in 2016 which was a daub site, but i have been playing constantly with 4 daub sites for the last 10 years, kingjackpot,, bingo liner, jackpot cafe and big top, i have spent thousands of pounds on these sites never winning any big amounts,, daubs policy is that if you close down one account you are automatically closed down on all their sites so dont know why they continued to let me play for such a long time, i was so upset at this action that i joined gamstop and stopped myself from playing any sites,( i have since regretted this as i liked playing games) if their policy is to block all the sites belonging to daub to a player that has excluded themselves are they liable to return any money i have spent since the day of excusion in 2016 ,,
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Hi jessysnana - welcome to ThePOGG.com!
This is not an internal policy - Aspers are required by their license to carry over self exclusions at one property on their license to the other properties on their license.
Whether you are due a refund will depend largely on whether you changed your details when signing-up to other sites after you excluded.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG