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Aspers – No payout

Ruling

Resolved - This player claimed a single use promotion multiple times. They have been paid for their first use of this promotional scratch card.

Read our Aspers Casino Review.

Player's Complaint

iv had a withdrawal since 21st march I contacted them on 25th to be passed around on the phone until I was told all withdrawal are on hold until further notice i logged on the 28th to see all my withdrawal had been returned to my account , again I contacted them and was informed there's a technical error and within 15 minutes the funds disappeared from my balance and all I get told is it's under process, it's now the 30th and still no money received, or any email or anything updating the situation

Read the casino review

4 Responses

ThePOGG
Mar 30, 2019

HI rhino420 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Apr 05, 2019

Hi rhino420,

Your balance was generated via the use of a scratch card promotion. This promotion came with clear terms and conditions that stated:

"Both offers can be claimed only once."

Due to a technical error, your account was allowed to claim this promotion multiple times. As such an investigation was conducted which as caused the delays.

Given the above Aspers Casino is enforcing the following term:

"We reserve the right to:

11.4 remove any real money funds or bonus funds or loyalty points awarded to any Player Account that have been credited due to manifest error, game error, mistake or system failure;"

Effectively you are only due any winnings from the first scratch card promotion with those claimed after this point being void.

Please let us know when you receive your funds.

Thanks,

ThePOGG

ThePOGG
Apr 15, 2019

Hi rhino420,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
Apr 23, 2019

Hi rhino420,

If we haven't heard from you by Friday the 3rd of May I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

rhino420 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Aspers
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Daub Alderney Ltd

March 30, 2019