Atlantic Spins - Over deposit limit

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

I was a member of Atlantic spins - a casino owned by AG COMMUNICATIONS. Following a safer gambling convention, I was told that I was member of many AG casinos but was only alloweeb£500 a month across the AG network. I agreed to have this full amount on Atlantic spins and to close all others. I reached that deposit limit earlier this month. However, I logged into 666casino (owned by AG communications) and was allowed to deposit a further £400. This is contrary to what they said. They said I could not exceed £500 a month. As this brand owns over 60 casinos I had no idea it was AG again. They assured me that this was not possible as I could only have £500 across ALL ag sites. They have allowed me to over spend. I contacted live chat and was purposefully put offline and not answers several times. I contacted them again tonight and I have self excluded permanently due to their poor customer service and bad social responsibility. The incident happened on 25/3/23. Please assist as the customer support agents do not want to even tell me who to complain to

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