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Atlantic Spins - Winnings not paid

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Atlantic Spins Casino Review.

Player's Complaint

I made a withdrawal on 23/08/23 received email saying that they had received my request and would be dealt within 48 hours but by the 25th Aug still nothing so I contacted live chat which the agent said it was with the payment department then on 26th Aug still nothing so I tried to login but whenbi tried it my account had been disabled contact support which I did and the said I hadn't even mad a withdrawal request so I attached the confirmation email in the chat the agent then said they were going to investigate they then came back and they could not discuss further and ended the chat I still not received the money

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7 Responses

User icon
thepogg
August 28, 2023

Hi baba24 - welcome to ThePOGG.com.

Please forward the chat transcript to [email protected].

Thanks,

ThePOGG

User icon
baba24
August 29, 2023

I have forwarded the emails to you from atlantic spins

But I made a mistake the date was 23/8/2023 not 25/08/2023

User icon
thepogg
August 30, 2023

Hi baba24,

Thanks for your email. However, we are not looking for the confirmation emails associated with your withdrawal. We are looking for the Live Chat transcript where the agent informed you that you would only receive £60 and would not discuss your account further.

Thanks,

ThePOGG

User icon
baba24
September 1, 2023

I recived email from atlantic spins saying my withdrawal has been processed

User icon
thepogg
September 3, 2023

Hi baba24,

I understand that but you stated in your submission:

"I hadn't even mad a withdrawal request so I attached the confirmation email in the chat the agent then said they were going to investigate they then came back and they could not discuss further and ended the chat I still not received the money"

We need to see the transcript of the chat that you discussed in that quote.

Thanks,

ThePOGG

User icon
thepogg
September 10, 2023

Hi baba24,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 17, 2023

Hi baba24,

If we haven't heard from you by Friday the 29th of September we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

baba24 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Atlantic Spins
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Aspire Global International Ltd

August 28, 2023

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