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AU Slots - Closed an account an let me reopen

Ruling

Found for the Casino - No further play was allowed after the player requested a self-exclusion. Self-exclusions do not invalidate pre-dated losses.

Read our AUSlots Casino Review.

Player's Complaint

Hello I played here an won a $1000 I went to withdraw an got my account closed for 3 days so I don't gamble it away they did close my account but reopened it again an lost my $1000 I emailed them asking why an that can they close my account an not let me open it again so I can withdraw because I have a gambling problem an they didn't respond to my last email an I need up gambling away my winning I emailed asking if they can just st give me my winnings an an close my account but they wouldn't let me I want to see if they would give me my $1000 back not sure of my username but my email is correct thankyou for all your help I'm getting alot of help with my gambling issue

Read the casino review

8 Responses

ThePOGG
January 3, 2020

Hi missy32,

When closing your account did you tell this operator that this was due to gambling addiction? How did the account come to be re-opened?

Thanks,

ThePOGG

Missy32
January 3, 2020

Yes they new I had a gambling problem that's why I wantted it closed so I wouldn't gamble it away I wantted to actually want to walk with money an I did it on my own I'm pretty sure on the website I got it back open thankyou

Missy32
January 3, 2020

I spoke to them on there website on chat

ThePOGG
January 10, 2020

Hi Missy32,

Do you have a record of the chat where you informed them of your gambling problem?

Thanks,

ThePOGG

Missy32
January 10, 2020

I emailed it to you

Missy32
January 12, 2020

Im pretty sure I spoke to them.on chat

Missy32
January 12, 2020

They would have the chat documents

ThePOGG
February 11, 2020

Hi Missy32,

We have discussed this issue with AUSlots. Your self-exclusion request was made on the 9th of April. No play was allowed after this point. As such no refund would be due.

Thanks,

ThePOGG

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Agreement

Missy32 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • AU Slots
  • Curacao eGaming
  • Mirage Entertainment Corporation Ltd

January 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.