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Avalon78 - Account blocked and money taken


Resolved - Both the submitting complainant and Avalon78 Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Avalon78 Casino Review.

Player's Complaint

Avalon casino has blocked my account without any notice. There was still a pending withdraw of 700 euro in there.

I did not break any T&C. They are not responsive did not get any email regarding my remaining balance.

I would like to have my balance refunded to me.

Can you help?

Read the casino review

6 Responses

User icon
December 31, 2022

Hi Sabine1984 - welcome back.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Have you contacted the operator's live support about this matter?



User icon
December 31, 2022

Yes I did. No response yet

User icon
December 31, 2022

I just got a email they will refund me. Just need to give my documents. Happy now.

Lets keep this open till its on my bank account.

Thank you

User icon
January 4, 2023

No money yet... provided all documents days ago. Since then no response anymore.

User icon
January 8, 2023

Its solved. Case can be closed.

User icon
January 9, 2023

Hi Sabine1984,

Have you received your funds yet?



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Sabine1984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 30, 2022

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