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Avalon78 - Can't make a withdrawal

Ruling

Resolved - Avalon78 Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Avalon78 Casino Review.

Player's Complaint

The payment of my credit is no longer possible (this just worked). I have now been working for 14 days and I have contact at least every day. Every time I get the message "case is under investigation". I can forward the email exchange if needed. Can you do something about this? Thank you in advance! Greeting,

Read the casino review

7 Responses

User icon
thepogg
October 16, 2021

Hi Waxman - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Waxman
October 18, 2021

Dear ThePOGG,

Thank you in advance and I'm looking forward for your reaction!

Regards!

User icon
Waxman
October 25, 2021

Dear ThePOGG,

There is now some movement, but still very slowly. Apparently a technical team is looking into my issue. Communication is still very poor. Can I claim my credit through a manual payment? This has been over 3 weeks now.

I'd love to hear and thank you!

User icon
Waxman
October 27, 2021

Hi ThePOGG,

No information yet? Thanks!

regards

User icon
thepogg
November 8, 2021

Hi Waxman,

The operator informs us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi Waxman,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 20, 2021

Hi Waxman,

If we haven't heard from you by Friday the 4th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Waxman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 14, 2021

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