Avalon78 - Can't make a withdrawal
Ruling
Resolved - Avalon78 Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Avalon78 Casino Review.
Player's Complaint
The payment of my credit is no longer possible (this just worked). I have now been working for 14 days and I have contact at least every day. Every time I get the message "case is under investigation". I can forward the email exchange if needed. Can you do something about this? Thank you in advance!
Greeting,
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Hi Waxman - welcome to ThePOGG.com.
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG