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Avalon78 - False bonus offer for Sweden + refusal of withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Avalon78 Casino Review.

Player's Complaint

Avalon 78 provided targeted ads to Sweden through Youtube where I was told that I would receive 78 free spins upon deposit. Upon entering the Website, the same information was available in several places without any disclaimers or information about terms and conditions. I have screenshots of this.

Upon contact with support I was told that no offers were valid for Sweden. I then requested a refund, but was told by support that no refunds would be provided unless the deposited money had been turned around 3x. I believe that this is entirely fraudulent behaviour and should be met with a revokation of the MGA licence.

Read the casino review

5 Responses

User icon
ThePOGG
April 21, 2020

Hi olit - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 25, 2020

Hi olit,

Can you please forward the screen shots you mentioned to [email protected]?

Thanks,

ThePOGG

User icon
ThePOGG
May 1, 2020

Hi olit,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
May 8, 2020

Hi olit,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
May 15, 2020

Hi olit,

If we haven't heard from you by Friday the 22nd of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

OliT consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 21, 2020

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