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Avalon78 - money seized by the casino!

Ruling

Found for the Casino - Bonus terms apply from the point that the bonus is added to your account until you have met the bonus requirements.

Read our Avalon78 Casino Review.

Player's Complaint

I received a 100 euro bonus at Avalon, and as with all casinos you play your own money first. I won a cash amount, so I increased my bets thinking I was playing with my own money. I wanted to cash out but saw that I had to waddle anyway. I did this and left 1800 euros. My withdrawl was seized because I violated the maximum bet of 5 euros. Normally a bet above 5 euros is blocked, so not here. I won the amount of money won with a bet of 4 euros, but they still seized 1800 euros. this is not fair and i hope you can help me !!

Read the casino review

1 Responses

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ThePOGG
February 24, 2021

Hi wahidenpaula - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to assist you in this instance. Unless there is an explicit statement in the terms and conditions stating otherwise, bonus terms and conditions apply from the point that bonus funds are added to your balance until the point where the wagering requirements are completed.

Sorry we cannot be of further help.

ThePOGG

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Agreement

WahidenPaula consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 24, 2021

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