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Avalon78 - Payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Avalon78 Casino Review.

Player's Complaint

I transferred money on the website and I have no funds, I have been withdrawn from my bank account and I cannot get it back now. I write for support but I haven't received a meaningful answer from them yet. I have pictures of transfers as proof.

Read the casino review

7 Responses

User icon
thepogg
October 27, 2021

Hi rzepkaa123 - welcome to ThePOGG.com.

When did this issue occur?

Thanks,

ThePOGG

User icon
rzepkaa123
October 28, 2021

October 22 at 18:30.

User icon
rzepkaa123
October 28, 2021

I paid with the method: Bankdirect.

[EDIT]

User icon
thepogg
October 28, 2021

Hi rzepkaa123,

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 12th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi rzepkaa123,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
November 20, 2021

Hi rzepkaa123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 27, 2021

Hi rzepkaa123,

If we haven't heard from you by Friday the 10th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

rzepkaa123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 27, 2021

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