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Avalon78 - Removed bonus

Ruling

Found for the Casino - This player has cancelled their bonus, hence the reduction in balance. We cannot force the operator to restore the bonus once cancelled.

Read our Avalon78 Casino Review.

Player's Complaint

Hello, i just won 340 euro, and another 50 euro. i deposited 20euro’s and got 20 euro bonus, when i had 420 euro’s i accidently removed the bonu. and then all my money just disappeared !. can i get my money back plz!

Read the casino review

1 Responses

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thepogg
January 13, 2022

Hi Milan - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to assist you with this matter.

You are free to contact the operator and ask them to restore your balance and they may agree to do that. However, if you have cancelled your bonus before completing the wagering requirements, there are warning alerts before you can cancel the bonus that inform you of the consequences. We have no grounds to require the operator to take any action to undo the choices you have made.

Sorry we cannot be of further help.

ThePOGG

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Agreement

Milan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 11, 2022

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