Avalon78 - Shared MGA license but not exclusions
Found for the Casino - This player's play took place before their exclusion was put in place. As such they are not entitled to a refund in this instance.
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joined Avalon78 today and made a few deposits.
It wasnt until i was checking their other casino details that i realised they a sister casino of Spinia and Playamo, i note that they share a MGA license with Spinia (MGA/B2C/394/2017)
I am excluded with both of these casinos for being a problem gambler and i excluded with them both telling them i am having troubles due to gambling and a responsible casino should do they excluded me. I even asked Spinia to open my account again and the request was rejected by management there so they are aware im a problem gambler.
After doing some research, and having it confirmed by live chat, if im excluded on one of the brands that use the license then i should be excluded on any other on that license.
I joined using identical details to that of the other casino im excluded from ([EDIT]). So I don’t know how this could be allowed.
I shouldn't be able to create an account with identical details and deposit if im already excluded at the other casinos.
When contacting Avalon they responded with ‘the license does not support cross-casino exclusions, unfortunately, we can not assist you in this case.’ And that ‘Spinia has been closed per your request just for account closure without any issues’. This is not correct, I told spinia I don’t want to have it opened due to gamling issues so I don’t know what reason they put on the closure but its not in my hands I was just happy the account was closed.
It doesn’t seem right that they share a license but not sharing it for responsible gaming practices.
I requested my deposits back but I was declined for the reason they don’t support cross-casino exclusions so I am reaching out to the MGA for your help.
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