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Avalon78 - Unable to withdraw


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Avalon78 Casino Review.

Player's Complaint

Dear sir/madam,

I have been trying to withdraw my money from Avalon78 since the 6th of February. I have sent countless emails to their support desk and uploaded many, many screenshots and exports from my banking systems. However, they keep rejecting my documents with little or no guidance as to why they are rejecting the documents.

I believe the problem is that their financial system is not in order, which makes it hard for them to reconcile the documents I'm sending with the information they have. Proof of this is that in the past months I actually had to alert them twice to a deposit I made that was not registered by their system. I had to sent proof of the transaction being deducted from my bank and only then they were able to debit the amount in the casino account.

Now, when I want to withdraw money, they seem to have problems with reconciling my proof of my transactions with their internal systems. This could probably be resolved if they gave proper support. But they don't give correct or even any feedback/guidance on how to resolve the issue.

Thus, I have to resort to you to help me sort this issue with Avalon78.

As you can see, It is concerning a big amount of money. Not being able to withdraw gets me in personal financial trouble. So it would be very much appreciated if you could handle this issue with urgency.

Thanks in advance for your support on this.

Best, [EDIT]

Read the casino review

3 Responses

User icon
February 18, 2022

Hi pfsiymt82 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Firstly - payment systems are entirely independent of the verification process. An issue with one would not impact the other.

What is the operator waiting on you providing?

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User icon
February 26, 2022

Hi pfsiymt82,

I'm following-up on the above?



User icon
March 5, 2022

Hi pfsiymt82,

If we haven't heard from you by Friday the 19th of March I'll assume you no longer need our assistance and close this complaint.



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pfsiymt82 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 18, 2022

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