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Avalon78 - Unwilling to make changes to my account so i can withdraw my deposit

Ruling

Resolved - Both the submitting complainant and Avalon78 Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Avalon78 Casino Review.

Player's Complaint

I have mailed them with all the info needed to verify my account but they keep asking for ways that are not possible. A screenshot via Trustly showing my IBAN and name.

I have nothing with Trustly except the only option to withdraw money from my Avalon78 account. So i can not make a screenshot from that. I did send them multiple from my own bankaccount which i used to transfer the deposits into my Avalon account but that is not correct by them. They truly are doing this on purpose and are looking for ways to screw with me. I am very angry and frustrated by this especially after losing a lot if money this weekend and i just want the little bit of MY left over money back. They make it impossible by that and they are not willing to change my old adress so it matches my current address. [EDIT]

Worst treatment i have ever received by any company ever. I have all the communication and screenshots saved so if you like i could send them to you to see if i am correct or not

Read the casino review

5 Responses

User icon
ThePOGG
December 29, 2020

Hi paardenlul77 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Paardenlul77
December 29, 2020

They keep telling me to upload pictures and by now i have send over 30, even underlined all they have asked from me but still they do not approve because of things missing. Complete lies and they truly enjoy screwing with me [EDIT]

User icon
ThePOGG
January 10, 2021

Hi Paardenlul77,

The operator informs us that your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
Paardenlul77
January 10, 2021

Yes it was transferred. I thought i informed you guys by mail about already, my bad.

Thank you very much for your help and 3rd party questions. I bet that was a big part of the solution all of a sudden

Keep up the good work

Many thanks

User icon
ThePOGG
January 17, 2021

Hi Paardenlul77,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Paardenlul77 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 29, 2020

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