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Avalon78 - verification issues

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Avalon78 Casino Review.

Player's Complaint

Hi,

I made some deposits at Avalon78 and won some money. Unfortunately, any withdrawal attempt will now be fended off and cancelled.

All documents were requested, submitted and rejected several times in any format. To identify my account, I have now repeatedly proven the uniqueness and correctness of my account, as well as the last transfer to Avalon 78 with all IDs and the exact time of receipt of money by Avalon. There is no document where everything is written on it at the same time. So that I can prove everything with 3 pictures exactly. That too is not accepted.

The behavior is so customer-unfriendly and to be condemned in the strongest possible terms. [EDIT]

Ask for help with the clarification and payment of my winnings

Thank you and best regards

Read the casino review

3 Responses

User icon
thepogg
January 8, 2022

Hi ElConno - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what has the operator asked you to provide?

Thanks,

ThePOGG

User icon
thepogg
January 15, 2022

Hi ElConno,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 22, 2022

Hi ElConno,

If we haven't heard from you by Friday the 4th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

ElConno consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 8, 2022

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