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Avalon78 - Withdrawal error

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Avalon78 Casino Review.

Player's Complaint

Dear sir/madame,

Last Saturday I tried to make a withdrawal at Avalon 78. However an error occured saying that i had to contact support because of wrong data. My payment method was presaved. I contacted support and they created a case for me (case #: [EDIT]). After 3 days it's still not possible for me to make a withdrawal and it seems to be that I will get scammed, since the support is all the time saying the same that it's still under investigation. They only solution will be to receive my withdrawal manually since the error doesn't dissapear. Could you please help me out? Thanks!

Kind regards,

Read the casino review

6 Responses

User icon
thepogg
September 13, 2021

Hi vicca030 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
vicca030
September 15, 2021

It's still not solved and they keep saying the same stuff day in day out about that there is no update.

How hard could it be to just solve the problem or send the money manually to my bank account?

We could wait till the 24th of September but as I could see it will not be changed around the 24th.

User icon
vicca030
September 16, 2021

Yesterday eve the provided me with a 'Solution'. I should deposit one more time with the prefered payment method in order to process the withdrawal. So I did via iDeal but when I tried to withdrawal via Trustly or bank transfer it still gave me the same error. I got more and more the feeling that this company is scamming me.. Please help.

PS: I also have screenshots from the chat and the whole transscript.

User icon
thepogg
September 25, 2021

Hi vicca030,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
October 2, 2021

Hi vicca030,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi vicca030,

If we haven't heard from you by Friday the 22nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

vicca030 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 13, 2021

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.