Avalon78 - Withdrawal error
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
Dear sir/madame,
Last Saturday I tried to make a withdrawal at Avalon 78. However an error occured saying that i had to contact support because of wrong data. My payment method was presaved. I contacted support and they created a case for me (case #: [EDIT]). After 3 days it's still not possible for me to make a withdrawal and it seems to be that I will get scammed, since the support is all the time saying the same that it's still under investigation. They only solution will be to receive my withdrawal manually since the error doesn't dissapear. Could you please help me out? Thanks!
Kind regards,
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Hi vicca030 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of September let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG