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B-Bets – Bonus doesn’t get removed

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our B-Bets Casino Review.

Player's Complaint

This is the second time I made a deposit that a bonus gets credited into my account. I kindly asked them to remove it but they never remove it and they deliberatly keep it on your account so that you eventually will use it. Bonus has been credited 2 days ago and Im still unable to play. How is that possible? I never experienced something like it. I want the 68€bonus to be removed

Read the casino review

4 Responses

ThePOGG
Aug 20, 2020

Hi miraaa3 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Aug 20, 2020

Hi miraaa3,

B-Bets inform us that they do not add bonuses automatically. That you have to either select a bonus inside your account before it would be added to your account.

They also inform us that they have removed the bonus for you.

Please check and confirm.

Thanks,

ThePOGG

ThePOGG
Aug 27, 2020

Hi miraaa3,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Sep 03, 2020

Hi miraaa3,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

miraaa3 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • b-Bets
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

August 19, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.