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B-Bets - Bonus doesn't get removed
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
Read our B-Bets Casino Review.
Player's Complaint
This is the second time I made a deposit that a bonus gets credited into my account. I kindly asked them to remove it but they never remove it and they deliberatly keep it on your account so that you eventually will use it. Bonus has been credited 2 days ago and Im still unable to play. How is that possible? I never experienced something like it. I want the 68€bonus to be removed
4 Responses
Hi miraaa3,
B-Bets inform us that they do not add bonuses automatically. That you have to either select a bonus inside your account before it would be added to your account.
They also inform us that they have removed the bonus for you.
Please check and confirm.
Thanks,
ThePOGG
Hi miraaa3,
I'm following-up on the above?
Thanks,
ThePOGG
Hi miraaa3,
If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Miraaa3 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- b-Bets
- Malta Gaming Authority
- Curacao eGaming
- Condor Malta Ltd
August 20, 2020
Hi miraaa3 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG