B-Bets - claims that I have to make the first withdrawal to a bank card
Ruling
Found for the Player - This player has refused to comply with a necessary anti-fraud procedure. As such there is nothing further we can do to help them.
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Player's Complaint
Hello. I want to get my withdrawal, but I have some problems. I made a deposit with Skrill and would like to receive a withdrawal to Skrill account. Casino forbid me to do it. Casino require IBAN number data to receive withdrawal. Casino claims that I have to make the first withdrawal to a bank card.
I read the rules of the casino, there is no rule that I should make the first withdrawal on a bank card. But there is a rule that the withdrawal of funds is carried out along the same route from which the funds came. I think casinos should follow the rules. Now casino employees contradict their rules.
I can't withdraw money to a credit card because I don't have one. I don't have an IBAN number. Skrill card only. What should I do? How can I get funds into my Skrill account?
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Hi pan832 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG