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B-Bets - claims that I have to make the first withdrawal to a bank card

Ruling

Found for the Player - This player has refused to comply with a necessary anti-fraud procedure. As such there is nothing further we can do to help them.

Read our b-Bets Review.

Player's Complaint

Hello. I want to get my withdrawal, but I have some problems. I made a deposit with Skrill and would like to receive a withdrawal to Skrill account. Casino forbid me to do it. Casino require IBAN number data to receive withdrawal. Casino claims that I have to make the first withdrawal to a bank card.

I read the rules of the casino, there is no rule that I should make the first withdrawal on a bank card. But there is a rule that the withdrawal of funds is carried out along the same route from which the funds came. I think casinos should follow the rules. Now casino employees contradict their rules.

I can't withdraw money to a credit card because I don't have one. I don't have an IBAN number. Skrill card only. What should I do? How can I get funds into my Skrill account?

Read the casino review

5 Responses

User icon
ThePOGG
June 14, 2020

Hi pan832 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
July 16, 2020

Hi pan832,

I've discussed this issue at length with B-Bet. The operator has not told you that they need to pay a credit card. They have told you that the first withdrawal needs to be made to a bank account in your name. This is a security measure to ensure that the payment is going to the person actually named on the account.

Please go into your account, request a withdrawal via bank transfer and provide details of your bank account.

Let us know when you have done this and we'll follow-up with the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
July 23, 2020

Hi pan832,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 30, 2020

Hi pan832,

Please do NOT open further complaint files about this issue. This is where you should post any new information about your complaint.

As stated above this requirement is being enforced as a security measure. You need to make your withdrawal to a bank account in your name.

Thanks,

ThePOGG

User icon
ThePOGG
August 1, 2020

Hi pan832,

As stated above - do not open further complaint files. Any further submissions will be ignored.

We have been clear about what you need to do. If you are not willing to accept that there is nothing further we can do to assist you.

ThePOGG

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Agreement

pan832 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • b-Bets
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

June 13, 2020

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