B-bets.com - blocked my account and confiscated my balance
Resolved - While there have been concerns about this player's activities, B-Bets have decided to reopen their account and return their balance.
I have used the services of this casino bookmaker with operating url www.b-bets.com since March '17 basically their sportsbook platform which has a Curacao License No. 1668/JAZ issued by Curaçao eGaming. Almost 1 month ago at a time where I had deposited totally 2036 euro and had gained totally 465 euro as promotional bonuses, with all wager reqs met, I asked for withdraw all my balance equal to 1841 euros. While discussing with them what docs to forward for KYC verification, I noticed my account blocked (actual status "freezed") and I couldn't login at all even to check balance and transaction history. After asking them through live chat they informed me that my account was "suspected for multi - account" and this can be a breach on their terms&conditions. I explained to them that I was surprised to hear that and I don't have any connection with improper betting procedures. They told me they will do ther best to sort this out. In 3 weeks time they informed me via email that (copying) :
"We have received a feedback from our player management and we need to inform you that your account has been banned at our casino due to violation of our terms in creating more than one account per one IP, there were detected more than 2 accounts on the same IP you used. Therefore this decision is final and account reopening cannot be considered accordingly" . I told them I am unaware and I don't have any connection to anything like this and I am eager to see their data proving this. They sent me nothing, no clue or evidence. I have contacted also their licensing authorities via an in-built online form but got no response.
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