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B-Bets - dont verificate the account long period and dont want to withdrawal funds

Ruling

Resolved - Both the submitting complainant and B-Bets have informed us that this issue has been resolved and the player has received their funds.

Read our B-Bets Casino Review.

Player's Complaint

Hello!I am [EDIT]!i have registered in B-Bets.com at 22 of March 2019!My login is [EDIT] and my balance is 640 euro!i have tried to withdrawal at september 2019,i have sent all required documents for verification on russian language because i live in russia and our state language is russian!After that B-bets have required documents translated on english and notirized!at december my documents were translated on english and notirized and i have sent these documents for verification at 30 of december.it passed 3 weeks already but no reply yet from they.Please help me to return my funds!

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3 Responses

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ThePOGG
January 20, 2020

Hi giallorosso82 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 11, 2020

Hi giallorosso82,

B-Bets inform us that your withdrawal has been paid and you are now free to withdraw the funds on your balance if you so choose. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
February 14, 2020

Hi giallorosso82,

Thanks for letting us know you have received your funds - it is appreciated.

ThePOGG

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Agreement

giallorosso82 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • b-Bets
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

January 20, 2020

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