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B-Bets - finding out excuses for my withdrawal

Ruling

Resolved - Both the submitting complainant and B-Bets Casino have informed us that this issue has been resolved and the player has received their funds.

Read our B-Bets Casino Review.

Player's Complaint

Hey, I've been trying to withdraw my winnings from b-bets since 23th of July, so over three weeks by now. I wanted to do the KYC process even before I won the bets, however the site only gave me an error when trying to do it. Now I've been requested every kind of documents they need and I've been providing all of them. However, the process has been getting slower and slower all this time by their side, while I myself have been sending the answer usually within hours.

The documents requested weren't in the same mail, but they scattered the mails in a way that the process takes longer (for example first requesting documents a and b, then c, then d). The last answer I got took 7 days, and even for that I had to complain to their customer support in their site. However, the last answer I got was also ridiculous: they asked about a bank statement that "may not be older than 2 months and must visibly display the *date of the statement*, *first and last name*, *current address* as entered into the player account and IBAN."

The problem here is that I already sent them bank statements, twice. First they complained that the statement should be max one page. Now they told that this other one page long statement "does not have my address in it" while it clearly does, right under my name.

I don't know if the next answer can be sketchier than that and from my experience it might take a long while once again. I tried to contact the live chat but this time they didn't even answer to me but just stopped the chat.

I hope you can solve this problem. I have a lot of money on their side. Thanks a lot!

Read the casino review

7 Responses

User icon
ThePOGG
August 16, 2020

Hi toimies - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
toimies
August 16, 2020

Hey, an update:

The document verification process is now done and I am supposed to get my withdrawal soon. Waiting for it.

Thanks a lot!

User icon
ThePOGG
August 18, 2020

Hi toimies,

B-Bets inform us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
toimies
August 18, 2020

Hey again,

Yes, the withdrawal is done and I can see the funds in my bank account.

I want to thank you for your effort!

User icon
ThePOGG
August 20, 2020

Hi toimies,

Thanks for letting us know - it is appreciated!

ThePOGG

User icon
leekdecity050
May 3, 2021

Documents check taking forever coming up with excuses same like toimies said. They keep saying it will be checked quickly or or relevant department will look at it for you now but then not hearing something for a week. Still havent been payed out now.

User icon
leekdecity050
May 3, 2021

Do you guys maybe know more about this can you contact me please :)

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Agreement

toimies consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • b-Bets
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

August 16, 2020

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