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B-bets – maximum bet breach

Ruling

Found for the Player - B-Bets are enforcing their maximum bet term selectively only to the promotions where the player won and ignoring those where the operator won. We cannot support this type of inconsistent practice.

Read our B-Bets Review.

Player's Complaint

I played with a bonus and was trying to withdrawal my money after wagering the bonus. I wagered a bonus and asked the live chat if I am able to withdraw my already wagered funds in the case that I claim a new bonus and lose the money I deposit. The answer was "of course" and that I have nothing to worry about.

However, when I lost the bonus and tried to withdraw the funds, the funds were connected to the new bonus meaning that I was not able to withdraw them without wagering again. This led to a new wagering that I did.

When the wagering was done and I tried to withdraw my funds, my withdrawal was declined and the funds were reset. The reasoning by them was that my wagering did not follow their terms.

The problem is that the "breach" they referred happened before I claimed the latest bonus I wagered. This means that when I made a deposit, b-Bets said that they are not paying the money I requested since I had a bonus breach before I even claimed the bonus.

The site also doesn't limit the user's funds in a way that they could only do make the bets with "maximum amount of bonus money" and doesn't inform them if they do that. Only when there is an attempt to withdraw the funds (if that ever happens, and for me it took two wagerings + many many placed bets), they are referring to an old-dated breach and canceling every win that has happened after that, which is illogical.

Read the casino review

2 Responses

ThePOGG
Oct 01, 2020

Hi toimies - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jan 03, 2021

Hi toimies,

Unfortunately after repeated efforts to contact the operator to discuss this issue the operator has stopped responding to us. At this juncture we have no reasonable expectation of this changing.

From what the operator has said out this issue, you have indeed breached the maximum allowed bet term. Sadly this means that the play and winnings in question are void. However, in the same session there were multiple other bonuses awarded which resulted in losses. During the play for each of these bonuses the same violation occurred. The problem with the manner in which this group has chosen to manage this issue is that they only want to enforce the maximum bet term (hence voiding the play) for the bonus that resulted in the win and wish to leave intact all the previous bonuses where the same violation occurred simply because the violation benefitted the operator. It is our opinion that this type of non-consistent enforcement of bonus terms in a manner solely intended to financially benefit the operator is unethical business practice.

Sorry we could not be of further help.

ThePOGG

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Agreement

toimies consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • b-Bets
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

September 28, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.