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Resolved - Both the submitting complainant and B-Bets have informed us that this issue has been resolved and the player has received their funds.
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On 9 January i start to play on this casino.
I've made two deposit of 10 euro just to start.
I won 700 euros and i request withdrawal
On 12 jenuary b-bets request documents. I send all documents and from that day to today i have no news.
I contact live chat three times and they say my documents are under verification
I send two emails and no answer
Can you please help me ? is not possibile in 2020 that they take 3 weeks to see 4 jpg documents.
Thanks
Today they send me this for the fourth time the same answer
Dear Claudio,
Thank you for contacting us!
Having checked your account I can see that the documents are currently being verified.
Once we have updates on them we will inform you via e-mail.
Have a great day!
Let us know if you have more questions, we are happy to help you!
I know what they doing, if 30 days pass i bet than they want another deposit. I dont want to deposit anymore until i see if i get paid or not
today is 1 February and no news.
3 weeks and more to verify my documents.
This is crazy is illegal
Hi cloudstr,
Our understanding is that you have been paid. Can you confirm?
Thanks,
ThePOGG
They says that my payout is processed yesterday. I wait for accredit on my bank and say to you when i see te money
Thanks
The pogg, today is 18 and no money in my bank account.
I've received other bank transfer for casinò from malta and never take all this time, my bank has sepa.
I thik that there's a problem or it's not true that they payed me
Ok money arrived!
Thanks all for the help
you are precius!
Hi cloudstr,
Thanks for letting us know - it is appreciated!
ThePOGG
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cloudstr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 24, 2020
Hi cloudstr - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG