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B-Bets - problems

Ruling

Resolved - Both the submitting complainant and B-Bets have informed us that this issue has been resolved and the player has received their funds.

Read our B-Bets Review.

Player's Complaint

On 9 January i start to play on this casino.

I've made two deposit of 10 euro just to start.

I won 700 euros and i request withdrawal

On 12 jenuary b-bets request documents. I send all documents and from that day to today i have no news.

I contact live chat three times and they say my documents are under verification

I send two emails and no answer

Can you please help me ? is not possibile in 2020 that they take 3 weeks to see 4 jpg documents.

Thanks

Read the casino review

8 Responses

ThePOGG
January 24, 2020

Hi cloudstr - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

cloudstr
January 24, 2020

Today they send me this for the fourth time the same answer

Dear Claudio,

Thank you for contacting us!

Having checked your account I can see that the documents are currently being verified.

Once we have updates on them we will inform you via e-mail.

Have a great day!

Let us know if you have more questions, we are happy to help you!

I know what they doing, if 30 days pass i bet than they want another deposit. I dont want to deposit anymore until i see if i get paid or not

cloudstr
February 1, 2020

today is 1 February and no news.

3 weeks and more to verify my documents.

This is crazy is illegal

ThePOGG
February 14, 2020

Hi cloudstr,

Our understanding is that you have been paid. Can you confirm?

Thanks,

ThePOGG

cloudstr
February 14, 2020

They says that my payout is processed yesterday. I wait for accredit on my bank and say to you when i see te money

Thanks

cloudstr
February 18, 2020

The pogg, today is 18 and no money in my bank account.

I've received other bank transfer for casinò from malta and never take all this time, my bank has sepa.

I thik that there's a problem or it's not true that they payed me

cloudstr
February 18, 2020

Ok money arrived!

Thanks all for the help

you are precius!

ThePOGG
February 18, 2020

Hi cloudstr,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

cloudstr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • b-Bets
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

January 24, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.