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b-Bets - Withdrawal

Ruling

Resolved - While the player has confirmed that they have now been paid, b-Bets have been non-responsive to our efforts to discuss and resolve this issue.

Read our b-Bets Casino Review.

Player's Complaint

Goodmorning, I have won 1900 euro and they payed the first 1000 the 3th of this month but never received any money since Thursday last week I'm asking when can I receive the money they said its pay out the 3th and comes 7th or 10 Friday still no money so I ask again and they said latest end 10 June then because of the holiday it became the 11th then it became the 12th then i checked on internet if there were more people with the same problem so i confronted them and how long I have to wait 1 week 2 week 1 month 2 months and they said if it's not there the 12th then you can come back again I sent my bank transfers from 3 th till 12 and haven't get any answer yet so I don't know if you can help me? To speed up the process? Kind regards

Read the casino review

8 Responses

User icon
ThePOGG
June 14, 2019

Hi faith1986 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Faith1986
June 14, 2019

Thank you?

You heard something already or nor yet?

Kind regards

User icon
Faith1986
June 14, 2019

I just got this email

Thank you for the documents provided.

Your missing payout is being reviewed by our finance team. They will make sure that the payment is successfully processed. Once we have more updates for you, we will get back and inform you accordingly.

Let us know if you have more questions, we are happy to help you!

I'll keep you updated

Kind regards

User icon
Faith1986
June 18, 2019

Do you know how long an investigation normally takes? Because I still don't have any updates I have to ask everytime to the operator

Kind regards

User icon
Faith1986
June 27, 2019

I just received the first installment it was bounced back the 2nd installment I have to wait for that 1 but I let you now if I have received all the money

Kind regards

User icon
ThePOGG
June 27, 2019

Hi Faith1986,

Unfortunately this operator has become non-responsive since the point where you submitted your complaint. We'll keep pursuing them but would appreciate it if you could let us know as/when you receive your funds.

Thanks,

ThePOGG

User icon
Faith1986
July 9, 2019

Good afternoon I want to let you know that I received the last instalment 2day

Enjoy you're day

Kind regards

User icon
ThePOGG
July 12, 2019

Hi Faith1986,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Faith1986 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • b-Bets
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

June 14, 2019

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