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Barz - Withholding funds

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Barz Casino Review.

Player's Complaint

The company has got all documents requested and closed down my account and holding my winnings!

I have proof of withdrawal sent all documents and getting no where

Read the casino review

7 Responses

User icon
thepogg
August 1, 2023

Hi dissykitty - welcome to ThePOGG.com!

What reason has the operator given for non-payment?

Thanks,

ThePOGG

User icon
dissykitty
August 1, 2023

Hey.

They haven’t given me any reason.

Closed my account under review.

I contacted them yesterday they said they processed my payment I have on a screen shot.

But didn’t receive it.

Went back into chat today and they’re now saying it’s will payment department still.

Thanks

[EDIT]

User icon
dissykitty
August 1, 2023

Update.

They said now that they paid me through Apple Pay but it was returned. This isn’t the case.

They said that’s why they needed a bank statement and I’m in a payment queue which could take 10 days. I don’t understand this at all.

User icon
thepogg
August 6, 2023

Hi dissykitty,

Given the circumstance you describe, it would be best to pursue the payment as is. If the operator fails to make this payment, we'll investigate further.

Thanks,

ThePOGG

User icon
thepogg
August 27, 2023

Hi dissykitty,

Have you received payment?

Thanks,

ThePOGG

User icon
thepogg
September 3, 2023

Hi dissykitty,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 10, 2023

Hi dissykitty,

If we haven't heard from you by Friday the 22nd of September we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

dissykitty consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Barz
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • White Hat Gaming Limited

July 31, 2023

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