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bCasino - Account blocked

Ruling

Resolved - BCasino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our BCasino Review.

Player's Complaint

I send a withdraw and the casino blocked My account saying that My account is in "investigations for withdraw". I have 1 month waiting for My money and they only Say "wait"

The amount that i am waiting is 390€

Day that i send the request of withdraw is the 03/10/2020

Read the casino review

4 Responses

User icon
ThePOGG
November 12, 2020

Hi jajadicsu - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
November 25, 2020

Hi jajadicsu,

Our understanding is that your payment has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
December 2, 2020

Hi jajadicsu,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi jajadicsu,

If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Sorry we could not be of further help.

ThePOGG

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Agreement

jajadicsu consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • bCasino.com
  • Malta Gaming Authority
  • Green Feather Online Limited

November 12, 2020

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