bCasino - I won, and was told I breached terms.

Ruling

Found for the Casino - This player has played a game that was excluded for the bonus offer that they accepted. As such there is nothing we can do to help them.

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Player's Complaint

I won 250 of a 37.50 bonus.

It had 1700 wager requirments.

I played practily all of it on respin circus, £2 spins. Never went higher, so never breached any terms there.

I played a few other games, and one I clicked on said cash only. So I went to live chat to confirm what games I can play, I was told I could play anything, but certain games affected the wagering differently 10% and stuff like that. I had no warning saying I couldn't play any games, and was told by customer support I could play anything.

I end up winning 280 all together, and they instantly take the 37 bonus. OK I can deal with that. I just won 250,and then they want me to verify, OK I send it all over. A few hours later I get a vague email saying I breached terms playing u allowed games. And had my winnings taken. What do I do?

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