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BCasino - Winnings Wrongfully Confiscated

Ruling

Found for the Casino - bCasino have provided sufficient evidence to demonstrate that this player has breach of terms and conditions in a non-redeemable fashion.

Read our bCasino Review.

Player's Complaint

On 17/01/20 I signed up to BCasino, deposited £100 and received a £100 bonus as part of their welcome offer. After reading all the terms and conditions i jumped into one of their eligible slots and started spinning. Luckily managed to finish wagering requirements with a nice balance of £1375. Decided to withdraw the full amount pretty much immediately after finishing wagering. Not too long after the withdrawal request I received an email asking for verification documents (Driving license front and back, bank statements and also a picture of the card used to deposit) this was no problem and I sent everything requested and it was all accepted so I was expecting the funds to be released to my bank account within a few days. A few days later I received an email stating that they'd reviewed the HSBC statement I sent for proof of address and claimed that my 'gaming account was being funded by a third party' and that they needed to see a 'bank statement showing the deposit made to their casino, the source of funds and the relationship with the individual who funded the account and details of this individual'. At first I was very confused at what they meant and asked for some clarification. The reason for their claim that my account was 'third party funded' was because on the statement there was 2 separate transfers from my friend that was used to purchase flights the week prior. I explained this to the verification team but they were still refusing to release funds until they received personal details of the friend that had appeared on my bank statement as well as the source of funds and statements showing the original deposit made to their casino. At first I refused as I felt that it was completely unnecessary for a single £100 deposit as well as being extremely intrusive for my friend who isn't a gambler and has never signed up to their casino or any other casino before. After going back and forth with their verification team I realised there was no chance they were going to release the funds without everything they had previously asked for, no matter how unjust and unnecessary I deemed it to be. After asking my friend if he would be alright with me passing on his personal details to bcasino I sent in all requested documents , this included a bank statement showing the original deposit made to their site, a bank statement showing a £1500 transfer between my own savings account and the current account I used to deposit. This was the source of funds. I then sent in all the personal details of the friend who appeared on my bank statement. Not too long after I received an email stating they'd received the documents and they'd be reviewed shortly. Around a week later I received an email saying that my account was funded by a third party and was not used for my sole enjoyment and that my winnings had been voided. I'm not quite how this could of been avoided, I'm pretty sure every single person has incoming transfers from family and friends on their bank statement i'm not quite sure what they were expecting to find on a bank statement, surely this cant be fair grounds to confiscate funds especially considering I've complied in every way possible and clearly shown where the funds used to deposit have came from as well as explanations to the transfers that appeared on my account. Hope you can help.

Read the casino review

3 Responses

User icon
ThePOGG
March 27, 2020

Hi dudebtw - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Before we go any further - you state that the funds transferred to you by your friend were for the purchase of plane tickets? In that case is it fair to assume that you will have a receipt showing purchase of flights for this value and there will be a transaction within your account matching this purchase?

Thanks,

ThePOGG

User icon
Dudebtw
March 30, 2020

Yeah admittedly there was a major lack of due diligence on my behalf, certainly wont happened again . Luckily I wont have any problems providing a bank statement showing my purchase of plane tickets. I can get this sent over soon as it is needed.

User icon
ThePOGG
April 10, 2020

bCasino have provided sufficient evidence to demonstrate that this player has breach of terms and conditions in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Dudebtw consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • bcasino
  • United Kingdom Gambling Commission
  • GS Technology Limited

March 27, 2020

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