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Bet-At-Home – Account closed

Ruling

Resolved - The player hasn't provided the information we requested and as such we assume that they've managed to resolve this issue on their own.

Read our Bet-At-Home Casino Review.

Player's Complaint

Bet-At-Home closed my account. They sent me this email

Betting account number: [EDIT]

Hello [EDIT],

Due to irregularities in your documents we closed your betting account. We reserve the right to sanction violations against our conditions with account closure.

As you violated our rules, your betting account will remain closed. Please be informed that the game contract between you and the company is therefore terminated and our customer service is not availanle for you.

Best regards,

Your bet-at-home.com team

Read the casino review

3 Responses

ThePOGG
Dec 31, 2015

Hi videoslot33 - welcome to ThePOGG.com!

I'll try and contact the operator regarding this issue but I have to be frank - Bet-At-Home have previously been non-responsive to complaints posted at this site and given that this is clearly a security issue are unlikely to change their position regardless.

How much money has been confiscated?

Could you forward on the email you sent to Bet-At-Home containing your ID to webmaster@thepogg.com?

Thanks,

ThePOGG

ThePOGG
Jan 08, 2016

Hi videoslot33,

Until you've forwarded on the information requested above there's nothing we can do to help you.

Thanks,

ThePOGG

ThePOGG
Jan 18, 2016

Hi videoslot33,

If we haven't heard from you by Friday the 22nd of January we'll assume you no longer need our assistance with this issue and close your complaint.

Thanks,

ThePOGG

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