Found for the Player - Bet-At-Home offer a player an exclusive bonus through an affiliate partner but failed to make the term and conditions for the bonus adequately available and as the terms were different from the general promotional terms and conditions the lead to the player being force to comply to rule that they'd never agreed to. Alongside this the casino failed to engage with the mediation process. Very disappointing behaviour.
Read our Bet-At-Home Casino Review.
I signed up an account at bet at home casino on 29/7/14 via an affiliate link that offered a 400% bonus up to 400gbp. I received the correct bonus without any problems and won some money, so thinking I had exhausted my luck on that particular game I changed slot games and was told I had to wager a further 12,120 which sounded correct. I wagered this amount and was told the slot game I had wagered only counted 50% towards wagering. I said I read the terms and general terms of the site and according to them ALL slot games count 100% and had this confirmed by a chat rep...it turns out if you sign up and get the regular welcome offer that is indeed the case but because I have signed up via an affiliate totally different terms apply...how on earth am I supposed to know that !!! all bonuses given by casinos should have specific terms attached to the relevant offer applied for and if it does not the general terms should be adhered to surely ? I was then given a mocked up list of games not in any order on what looked like a4 and was told what game weighting each game contributed and the game I played (conveniently) was at the top and said brackets (50) ie 50%. My argument is that I should have been made aware of this when I deposited as I would have not accepted the bonus on the basis that the large majority of their slot games count 50% towards wagering.
I made contact with the relevant casino yesterday and they are polite and friendly and said that I can track my wagering in the bonus tab...thats fine but again my main point is that they completely mislead the customer into thinking that you should adhere to the terms on the site when in fact they have another set of terms, im sorry but unless the player is made aware form the outset the general and bonus terms on the site should be adhered to and that is why I urge the casino to accept that I will not be wagering anymore and take my wagering as done as per the general terms that ALL slot games count 100%.
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Bet-At-Home - Bonus Terms nowhere to be seen !!!
Posted by MAVRICK84
July 31, 2014
MAVRICK84 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 31, 2014