Bet-At-Home - Bonus Terms nowhere to be seen !!!

Hi MAVRICK84 - welcome to ThePOGG.com!

Before I contact Bet-At-Home I'd like to see the affiliate site that you signed up through. Could you provide me the URL of the page that the link is on?

Thanks,

ThePOGG

Hi MAVRICK84,

Having reviewed the affiliate site in question and specifically the landing page arrived at when you click through from one of the site's links I can confirm that the terms being used here are only present on the affiliate site and only on the Bet-At-Home casino review page.

My honest opinion here is that if you want your money you are going to have to complete the wagering requirement. That's not to say that I agree with the casino's practices here - these terms are far from easily accessible. If Bet-At-Home wish to offer an improved welcome bonus where the terms and conditions differ from their standard terms and conditions through certain partners they should be providing customised landing pages for all links from that affiliate site that detail all the relevant terms. As things current are, any player that clicked through from any link other than the casino review page would never see these terms, which is for obvious reasons unacceptable.

I'll contact the casino now and see what I can do.

ThePOGG

Hi MAVRICK84, I've had a response from Bet-At-Home and I'm afraid to say that they've point blank refused to discuss this issue with us. Obviously this means that I won't be able to help with this issue. Regarding the issue itself, you are absolutely right. I've looked at the affiliate site in question and the Bet-At-Home website. The only place that the terms and conditions for this bonus can be found are on the Bet-At-Home casino review on the affiliate website. Most casino that run improved bonus offers through affiliate sites will have a customised landing page for anyone that clicks on the affiliate's links. This page will display the term and conditions for the specific offer the affiliate is advertising. This means that the bonus in question have clearly displayed terms in a relevant position where player can't miss them. Having terms and conditions only displayed on the affiliate's website is a terrible practice in of itself and obviously creates massive room for conflicts between the bonus terms and the general terms. What escalates this to an even more damaging issue is the fact that the bonus terms and conditions for the bonus were only available on the Bet-At-Home review page. Given that there are links to Bet-At-Home in many places across the website that means that players will regularly be clicking through and accepting the bonus without every having even seen or having been directed towards these terms. This is incredible poor practice on the side of Bet-At-Home and something that no halfway competent casino should be letting happen. I do want to make clear that I in no way fault the affiliate for this issue. Bonus terms and conditions are the responsibility of the casino. Failing to make them clearly available for players is the casino's error. I am going to publish the casino's statement so you can see the alternatives they suggest;

"Dear ThePOGG, Thank you very much for sharing your point of view with us. We value complaints of our customers because they enable us to improve and reflect upon customers’ expectations. Therefore we strongly encourage each and every customer to express their opinion as this is a source of continues learning for us. As we already mentioned yesterday, we will analyze the case once again and do our best to find the best possible solution after the customer contacts us directly at complaint[@]bet-at-home.com. If the customer prefers to complaint to the independent body, she/he might also contact The Lotteries and Gaming Authority at [email protected] As mentioned in out T&C H.1. this is the only third party entitled mediate in case of disputes. We believe this will be the best solution, which indeed shows our willingness to communicate with our customers. Kind regards,"