Bet-at-home - do not pay me my winnings.
Found for the Casino - This player has submitted ID and we can confirm has be doctored. As such no payment is due.
Read our Bet-At-Home Casino Review.
I am so tired by bet-at-home.com so I will be short.
I deposited in FEB2017 400euros, received bonus, 200euros, name few bets and my account balance skyrocketed to 3500euros. I requested 666 Eur out. Before this, previous year I have opened my account (number [EDIT]), I double checked that all my data are correct and not misspelled by mistake, as I would not like to lose my security question/answer for example) - I lost my first and also second deposit I think.
Back to I requested 666 Eur payout. They requested my ID. I sent, they received it. Email that my account has been verified came next morning. 15 minutes later, email that they want photo of my face holding ID came. After some emails they broke me and I sent it. They refused low quality, I took new picture, after that, a cite their email
Thank you for your enquiry.
During the verification process, we noticed irregularities with the documents you provided us with. We would like to inform you that when customers open accounts with us, they are obliged to register with their accurate and correct details.
Since you breached our General Terms and Conditions (Specifically: section I, point 5), your account will remain closed and your funds will not be reimbursed. Please be informed that the gaming contract between you and the company is, therefore, terminated and we cannot assist you any further.
We wish you all the best for your future.
Your bet-at-home.com team
I have no idea what are they up to. Firstly the ID was fine, then my photo of face holding the same ID not ? Strange.
I really do not have energy nor time for this, also I regret my bets over there by now. I also wrote to support.mga this morning.
I read a lot of topics now, where customers have been cheated and I am quite frustrated how easily can a bookie not pay and cut communication. I think someone has a sleepover or is frustrated for some reason and they want my ~2500euro win as a bonus on their paycheck/wage.
But it is strange, as they are targeting my country, they should have a valid license here (which I could not find), and also they should behave like in Europe. The thing made me mad is, they refuse to communicate with me, also banned me from chat, as they could not take my requests and arguments. I have talked to a family lawyer, he told me even though it could take some time, I should fill the forms and deliver them to court. He believe if someone from EU targets some country (Slovakia in my case), it is considered as a deal between company and customer under the law of customers country.
But what i do not get is, why would they say something so absurd, like this (my ID has irregularities), if they are listed on EU markets and they shares are pretty successful.
Since I have been scammed by two bookies licensed in Malta few years back, I am really tired of this already.
Thanks a lot for your time.
the casino review
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