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Bet-at-home – non-payment

Ruling

Found for the Casino - There are clear indications that the documentation this player has submitted is fake. As such we will take no further part in the representation of their claim.

Read our Bet-At-Home Casino Review.

Player's Complaint

Hello. [EDIT] I deposited funds again a dozen days ago due to the received news about the reload promotion to 400PLN. I made a deposit, I received this bonus and slowly turned it around. After the trading, I decided to spend part of the winnings and ordered a payout. After a few hours I received an e-mail requesting scans of the proof and house bill for verification, which I quickly sent. After the next few hours, I was asked to send an invoice in paper form (the previous one was JPG by e-mail) and a photo of me with proof. Despite the huge surprise with this second request, I made such a photograph and sent it because it is a large amount of money, but I asked for explanations on what basis my personal photos are demanded. Because the company sent me a link saying that they could only request "documents" and "information" from clients, I did not give up and I firmly demanded provisions in the regulations that I accepted, allowing them to ask for my photos. I did not receive this information but strange things started to happen - first I was asked for another paper bill without explaining why and after sending the second bill I received a message that my account is closed and the payment will not be carried out. The company Bet-At-Home does not respond to emails so far, attempts to explain in the chat initially resulted in multiple disconnections after entering my data in the form, and today I was told that I broke the rules. I asked for the point in the regulations, which I may have unconsciously violated, but the company will not give me more information because they do not and that’s it. I have read many times today the general rules and regulations of the offer in which I participated and I am sure that I have not broken a single point. [EDIT] How to recover my money and where to seek help. Thank you in advance.

Read the casino review

4 Responses

ThePOGG
Mar 16, 2018

Hi errpak - welcome to ThePOGG.com!

Before we go any further I need to point out that we do not allow players to post accusations of criminality. This is clearly stated in the complaint guidance. Your complaint has been edited appropriately. Please be aware of this in future as further infractions will result in us terminating this complaints.

Can you forward on all emails you submitted to Bet-At-Home containing your ID submissions to complaints@thepogg.com?

Thanks,

ThePOGG

ThePOGG
Mar 23, 2018

Hi errpak,

I'm following-up on the above?

Thanks,

ThePOGG

errpak
Mar 27, 2018

Hi
Do you receved emails forwarded from me with BAH correspondence?

regards

ThePOGG
Mar 28, 2018

We have clear reason to believe that the documentation submitted by this player is non-genuine. As such we will take no further part in the representation of this player's claim.

ThePOGG

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