Bet-at-home - non-payment

Ruling

Found for the Casino - There are clear indications that the documentation this player has submitted is fake. As such we will take no further part in the representation of their claim.

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Player's Complaint

Hello. [EDIT] I deposited funds again a dozen days ago due to the received news about the reload promotion to 400PLN. I made a deposit, I received this bonus and slowly turned it around. After the trading, I decided to spend part of the winnings and ordered a payout. After a few hours I received an e-mail requesting scans of the proof and house bill for verification, which I quickly sent. After the next few hours, I was asked to send an invoice in paper form (the previous one was JPG by e-mail) and a photo of me with proof. Despite the huge surprise with this second request, I made such a photograph and sent it because it is a large amount of money, but I asked for explanations on what basis my personal photos are demanded. Because the company sent me a link saying that they could only request "documents" and "information" from clients, I did not give up and I firmly demanded provisions in the regulations that I accepted, allowing them to ask for my photos. I did not receive this information but strange things started to happen - first I was asked for another paper bill without explaining why and after sending the second bill I received a message that my account is closed and the payment will not be carried out. The company Bet-At-Home does not respond to emails so far, attempts to explain in the chat initially resulted in multiple disconnections after entering my data in the form, and today I was told that I broke the rules. I asked for the point in the regulations, which I may have unconsciously violated, but the company will not give me more information because they do not and that’s it. I have read many times today the general rules and regulations of the offer in which I participated and I am sure that I have not broken a single point. [EDIT] How to recover my money and where to seek help. Thank you in advance.

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