Bet-At - Unpaid winnings
Ruling
Found for the Casino
Bet-At provided strong evidence to support this player being involved in fraudulent activity. As such this case has been Found for the Casino.
Bet-At.eu are a Microgaming casino operation and one of the highest rated venues listed on ThePOGG.com.
Read our Bet-At Casino Review
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Player's Complaint
My user name [EDIT]
Dear ThePogg firstly registered 28.12.2011 at Bet-At casino and i played normally their without making any win! Suddenly in 29.03.2013 they mailed me an offer depositing 150 i will get as bonus another 150. I played Slots (Couch Potato) not more than their bet limit. I finally won €10302!Then i asked of a €2000 withdrawal, then they mailed me asking me my documents which i send them immediately!
After that their last response was that i did not played according their terms and conditions and they confiscate my MONEY!
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Hi nasvag0 - thanks for getting in contact.
I'll now get in contact with Bet-At and see what I can find out, however there is an issue I'd like to address before I do that;
I have edited your complaint to remove the accusations you've made. As stated clearly in the guidance for posting a complaint
"do not start a complaint by saying ‘casino X has stolen my money’ – this does not make for a constructive discussion"
These sorts of statements do not help with the mediation process and further occurrences will result in me closing this complaint. I understand you're frustrated, but making accusations only makes the situation more difficult to resolve.
ThePOGG