Bet Motion – deliberate recklessness.

Ruling

Found for the Player - BetMotion have been entirely non-responsive to our repeated efforts to raise this complaint with them.

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Player's Complaint

First of all, I mainly used Betmotion for sportsbetting, but I truly hope you'll still assist me with my complaint, if you agree, I'd happily donate a substantial sum of the recovered funds to you or a cause of your choice.

Now to the complaint: The issue at hand here is that when I signed up with Betmotion I was told my country (Denmark) was allowed (I have an email as proof of this, showing my chat with their support, saying I was welcome and a chat I had a while ago with them further acknowledging I signed up before my country was prohibited),

I sent my documents in for verification and my account was blocked.

I can see in their Terms of Conditions that, now, suddenly Denmark is prohibited. I have received no email with this or anything.

Surely this can't be legal? To suddenly ban a country and keep the money? Then, in theory, they could ban every country in the world but one and keep all the players money? That cannot be legal.If anything they should have paid out my balance the day they decided not to want Danish players anymore, that's what Mybet did, they froze all aspects of their site except for withdrawal. They talk of laws, but gambling is not prohibited here, not is it prohibited to gamble on foreign sites (There's tax differences, but that's the players responsibility as stated in their own ToC)I also found this in their ToC which may assist you: "BetMotion shall not be liable for any damages suffered by the User resulting from any use of the Site, except in cases of intentional acts or deliberate recklessness on the part of BetMotion." Surely this would be classified as deliberate recklessness? To just seize all funds from one day to another without any proper reason, I have broken no rules whatsoever.

They mention their "right" to suddenly change T

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