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Bet Motion – deliberate recklessness.

Ruling

Found for the Player - BetMotion have been entirely non-responsive to our repeated efforts to raise this complaint with them.

Read our Bet Motion Casino Review.

Player's Complaint

First of all, I mainly used Betmotion for sportsbetting, but I truly hope you'll still assist me with my complaint, if you agree, I'd happily donate a substantial sum of the recovered funds to you or a cause of your choice.

Now to the complaint: The issue at hand here is that when I signed up with Betmotion I was told my country (Denmark) was allowed (I have an email as proof of this, showing my chat with their support, saying I was welcome and a chat I had a while ago with them further acknowledging I signed up before my country was prohibited),

I sent my documents in for verification and my account was blocked.

I can see in their Terms of Conditions that, now, suddenly Denmark is prohibited. I have received no email with this or anything.

Surely this can't be legal? To suddenly ban a country and keep the money? Then, in theory, they could ban every country in the world but one and keep all the players money? That cannot be legal.If anything they should have paid out my balance the day they decided not to want Danish players anymore, that's what Mybet did, they froze all aspects of their site except for withdrawal. They talk of laws, but gambling is not prohibited here, not is it prohibited to gamble on foreign sites (There's tax differences, but that's the players responsibility as stated in their own ToC)I also found this in their ToC which may assist you: "BetMotion shall not be liable for any damages suffered by the User resulting from any use of the Site, except in cases of intentional acts or deliberate recklessness on the part of BetMotion." Surely this would be classified as deliberate recklessness? To just seize all funds from one day to another without any proper reason, I have broken no rules whatsoever.

They mention their "right" to suddenly change T

Read the casino review

3 Responses

ThePOGG
Jan 05, 2019

Hi mouscron - welcome to ThePOGG.com!

Firstly, no we do not require any fee.

I'll contact Bet Motion and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Feb 08, 2019

Hi mouscron,

After repeated efforts to contact the operator about this issue we have received no response what-so-ever. At this stage I have no reasonable expectation of this changing.

At this stage all we can suggest you do is contact the operator's regulator in Curacao.

Sorry we could not be of more help!

ThePOGG

mouscron
Feb 18, 2019

Thank you for your attempts to establish a dialogue. Does this not change their rating on your site?

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Agreement

mouscron consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Motion
  • Gibraltar Gambling Commission
  • Isle of Man Gambling Supervision Commission
  • Malta Gaming Authority
  • Curacao eGaming
  • Vision Media Service N.V.

December 26, 2018