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Bet N Spin - Cancel winnings

Ruling

Found for the Player - BetNSpin have provided insufficient information to allow players to comply with their terms. As such this fund confiscation is non-valid.

Read our BetNSpin Casino Review.

Player's Complaint

Hello. I received a letter from Bet N 'Spin Casino that my 415 USD payout request has been rejected. ”According to BetnSpin Casino p.4.6.6. of General Terms

Read the casino review

3 Responses

User icon
ThePOGG
September 6, 2019

Hi fifa - welcome to ThePOGG.com!

You have used an excluded character when submitting your complaint and as such most of it has not come through. You need to provide us with the rest of your complaint.

Thanks,

ThePOGG

User icon
Fifa
September 8, 2019

Hello. I received a letter from Bet N 'Spin Casino that my 415 USD payout request has been rejected. ”According to BetnSpin Casino p.4.6.6. of General Terms Conditions In opening Your Account, You warrant that You have not already had an Account closed by us at any of the websites operated by our Group.” I play in several casinos, it is the truth. I have accounts in casinos СasinoIsy, Betnspin, Grandwild. I do not hide it. But I do not understand. What is mean the websites operated by casino group? Why cannot I have according to one account in different casinos? Explain to me. I am not able to check communications between the companies. I am not a lawyer. I am an ordinary player, I have no enough knowledge. I think that casino as stronger and knowing subject had to forbid me registration in casino if I have accounts in other their casinos. Now, when I spent the money and won, they should not block my winning. It seems to me dishonest. Yours faithfully [EDIT].

User icon
ThePOGG
October 1, 2019

Hi fifa,

I've discussed this issue in full with the operator. They have confiscated your win as you've played with other operators owned by Highweb Ventures Ltd which is prohibited in their terms and conditions. Unfortunately they do not provide a list of the properties they own or a link to where this information can be found. As such we view it as unreasonable to simply expect players to 'know' where this would apply and will not support the operator's non-payment.

Sadly the operator is intransigent and has informed us that they will not change their position.

Sorry we cannot be of more help!

ThePOGG

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Agreement

Fifa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetSpin
  • Malta Gaming Authority
  • Curacao eGaming
  • MT SecureTrade Limited

September 6, 2019

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