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Bet Rebels - Not paying

Ruling

Found for the Player - Despite our repeated efforts to contact Bet Rebels to discuss this issue we have received no response whatsoever from the operator.

Read our Bet Rebels Review.

Player's Complaint

Hello I can't find the casino betrebels listed but this is the casino I wish to make a complaint about. I won this money and have sent them many documents like my bank statement, my DNI, and numerous other documents but they still are not paying my money. They say they do not accept online banks but this is the bank I used to deposit. I live with my father so I do not have any utility bills in my name. Could you please advise me on what I can do.

Read the casino review

4 Responses

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ThePOGG
April 21, 2021

Hi gordo - welcome to ThePOGG.com!

There are a number of options open to you, including communications from your government, tax office, passport control or even simply opening a standard bank account. Regardless, you will need to provide documentation that has been posted to you at your address to meet the requirements for proof of address.

Thanks,

ThePOGG

User icon
gordo
April 28, 2021

Hi thanks for coming back to me. I have sent them bank statements, my DNI, invoices, hospital appointment letter, my padron certificate, my BBVA bank contract document, letter from my bank that confirms I am the account holder but they still do not pay me.

User icon
thepogg
May 2, 2021

Hi gordo - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
May 30, 2021

Hi gordo,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

gordo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetReels
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

April 21, 2021

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