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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I have provided them bankstatements for the last 6 monts a selfie of me and my id i told them my source of income and yet they say that they need further verification [EDIT]
They want me to proof a income but i have no job and i told them that i am trading on paxful and earning myself a little extra like 500€ a month i also showed them screenshot wich proofs of my ownership of that account i used to trade on paxful.
They said that my pics are worth trash and demanding on me to show my earning now i am asking myself why not asking before i deposited why do they have to make this much trouble when it comes to payout .
Very sad
Hi Stratton,
If you are claiming that the funds are derived from trading you will need to demonstrate where the funds that you used to start trading came from.
Thanks,
ThePOGG
As i said to them i had some savings of 500€ in cash
Hi Stratton,
Then you will need to demonstrate where these savings came from. You have to be able to show that you are the legal owner of the funds.
Thanks,
ThePOGG
I send them a bankstatement of my second bank account what else can i do i mean i did not violate amy rules what they are doing is illegal they are just trying not to pay me out thats it
Hi Stratton,
This is a standard Source of Wealth check, required any time there are grounds to believe that the person controlling the account may not be the legal owner of the funds that were put into play.
You need to demonstrate how you came into possession of the funds that were ultimately deposited to your account. The money that was deposited to the operator has come from somewhere. That somewhere is what you're being asked to demonstrate.
If you cannot do that we cannot assist you.
Thanks,
ThePOGG
Hi Stratton,
Have you completed the verification process?
Thanks,
ThePOGG
Hi Stratton,
I'm following-up on the above?
Thanks,
ThePOGG
Hi Stratton,
If we haven't heard from you by Friday the 30th of July I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
I can prove that this money that was deposited was my own i work for mercedes and can show contracts np
And yes the acoount was fully verified
Hi Stratton,
Your response tells me that you have not in fact complete the verification process. The Source of Wealth check is part of the verification process and as was indicated previously there is nothing we can do to help you if you have refused to provide documentation to demonstrate how you came into possession of the funds that you deposited to your accounts.
An employment contract does not show where the funds that you deposited came from. You could be gainfully employed, while still laundering money. One does not preclude the other. You need to go back to the operator and show a paper trail demonstrating how you came to be the legal owner of the funds you deposited to the operator. If you cannot or will not do that, there is nothing that we can do to help you.
ThePOGG
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Stratton consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 6, 2021
Hi Stratton - welcome to ThePOGG.com!
What are the operator waiting on you providing?
Thanks,
ThePOGG