Bet Regal - Delay in payment of funds

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

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Player's Complaint

On 15/10/2020 I made a deposit at this casino. It turned out to win a little money. I immediately uploaded documents to them for verification. Since I play and have been verified in many casinos of the Aspire.global network, I was sure that there would be no difficulties. However, the documents were rejected and I was able to verify my account on 10/22/2020. The next day, 23/10/2020, I received an email confirming that the payment was approved and that the withdrawal period for my Skrill method was 24 hours. However, I haven't received it for today. First, the support wrote that they were sent, then they created a case, then they said up to 48 hours of workers (and logically, this is 48/8 = 6 days). I don’t understand, the withdrawal is approved, the condition of payment is 24 hours, why they are now evading payment.

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