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Bet Regal - Delayed Payment

Ruling

Resolved - Bet Regal Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Bet Regal Casino Review.

Player's Complaint

I have now been waiting over 13 days to be paid. The money is still sitting in my players acct. They have sent me messages stating it will be gone for sure in 48 hours and that all my documents were approved. I saved all correspondence with this casino, I've played online for years and years and I've never went through this kind of run around to get paid. I'm beyond frustrated as I was a VIP yet have not been treated like one. I just want my money I won fair and square please help me get it!

Read the casino review

4 Responses

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ThePOGG
June 5, 2020

Hi booboo1981 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
June 26, 2020

Hi booboo1981,

Bet Regal have informed us that your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
July 2, 2020

Hi booboo1981,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 10, 2020

Hi booboo1981,

If we haven't heard from you by Friday the 17th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Booboo1981 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Regal
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

June 5, 2020

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