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Bet Regal - Not paying out

Ruling

Found for the Casino - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they did exceed the maximum allowed bet.

Read our Bet Regal Casino Review.

Player's Complaint

On the 1st of September I deposited over 4k to this site and withdrwaed only 912 so technically its not even a wining yet they are taking long to pay out and holding onto the money. They asked for documents which I gave. But their delaying it and not responding to my concern.

Point1- they should ask players for documents before making deposits. Why do they ask after a withdrawal request?

Point2- how long does a document take to review. They said 48 hours it's almost been a week. Wheres my money?

I want to quit and need the money ASAP so I am not linger involved but they are delaying the withdrawal for no reason even though I gave the documents they asked for. This company is terrible and will soon will be closing as I am twitter celebrity and will be publishing everything on social media. Gambling is bad as it is and when they don't want to pay you. What can you say? Please resolve the matter

Read the casino review

4 Responses

User icon
ThePOGG
September 6, 2020

Hi nasboy26 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
September 18, 2020

Hi nasboy26,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi nasboy26,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi nasboy26,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Nasboy26 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Regal
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

September 6, 2020

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