Bet Regal - Not paying out
Ruling
Found for the Casino - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they did exceed the maximum allowed bet.
Read our Bet Regal Casino Review.
Player's Complaint
On the 1st of September I deposited over 4k to this site and withdrwaed only 912 so technically its not even a wining yet they are taking long to pay out and holding onto the money. They asked for documents which I gave. But their delaying it and not responding to my concern.
Point1- they should ask players for documents before making deposits. Why do they ask after a withdrawal request?
Point2- how long does a document take to review. They said 48 hours it's almost been a week. Wheres my money?
I want to quit and need the money ASAP so I am not linger involved but they are delaying the withdrawal for no reason even though I gave the documents they asked for. This company is terrible and will soon will be closing as I am twitter celebrity and will be publishing everything on social media. Gambling is bad as it is and when they don't want to pay you. What can you say? Please resolve the matter
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Hi nasboy26 - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of September let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG