Bet Regal – Not processing Withdrawals
Resolved - After a significant delay, this player has informed us that Bet Regal have now processed the contested payment and they have received their funds.
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First of all this scenario has been ongoing for over two weeks now.
After signing up to Bet Regal and making two deposits from debit card 5015, I then later had the card replaced by my bank 5023 which I made further deposits from. BOTH cards are linked to the EXACT SAME bank account.
I have supplied Bet Regal with EVERYTHING they have requested, photos of my passport, utility bills, photos of both cards in question (Please note card 5015 has been destroyed now as per banking requirements, but none the less I have sent a full photo of this card without even covering any number)
I have had countless phone calls/live chats explaining everything.
Randomly after a few back and forth Bet Regal processed 3 withdrawals, in which they sent me an email which contained the following:
Thank you for contacting us on Bet Regal. We are writing with regards to your current pending cash out request. We confirm we have now received documents and can proceed with your cashout request.
Cashout processing times differ according to your chosen method of deposit on the site. Please refer to our website Questions and Answers in the help section for information on how long it will take to receive the funds.
Unless you choose to change your depositing method, this should only be a single inconvenience.
We thank you again for taking the time to send us the documents and assure you of our optimum service at all times.)
Great, so all appeared ok and 3 withdrawals were processed.
I then later that week went to withdraw a larger withdrawal, I then begun to receive emails asking me for copy of my bank statements again, and card details (all of which had been provided previously hence the 3 processed withdrawals)
Even though I found this incredibly inconvenient, I have uploaded bank statements from my banks website which show EVERY deposit made via both cards 5015 and 5023 from the EXACT SAME bank account.
Now I am in limbo, I was told nobody could check as they were in meetings, and that it had been escalated to management.
Please note I have given them so much documentation on myself now, everything that was asked for/required yet my withdrawals are not being processed. The withdrawals that they are refusing it seems to process amount to £3,610
I am at wits ‘end now, this whole scenario is causing me an unknown amount of stress.
EVERYTHING has been provided, EVERYTHING can be easily cross cast and easily explainable and understandable yet i feel i am being victimised here when there really should be no dispute.
I have noticed they have now restricted my account too and I am unable to do anything on the website.
20/09/2019 – I did log in today to do a screen recording of everything in my account showing deposits etc
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