Bet Regal - Sports Betting Wager
Ruling
Found for the Casino - This player both asked for and agreed to this wager being placed after the start of the event. As such this would not be considered a breach of terms.
Read our Bet Regal Review.
Player's Complaint
I made 2 wagers on a curling match with an incorrect start time. The bets were placed after the game began. I notified the operator. The operator as per the site rules should have voided these wagers but let them stand. I had a similar issue previously where the operator voided the wagers per their site rules. They should consistently enforce the rules and per their own rules these wagers should have been voided. I appreciate you looking into this matter and hopefully resolving. Thank you.
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Hi Canada50 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the Aspire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Was the outcome of the wagers already known or had events come to pass that would have changed the odds at the time you contacted the operator's support?
Thanks,
ThePOGG