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Bet Regal - Withdrawal

Ruling

Found for the Casino - Sadly this player has played down their balance before the complaint management process could be completed.

Read our Bet Regal Casino Review.

Player's Complaint

Withdrawal requested 08/08/2020. ID requested and provided/approved by 12/08/2020. I still await funds through paypal despite 5 emails confirming the withdrawal is being processed (the automated type). I have been on the chat numerous times and I am being told that they are having issues with the payment type but offer no resolution of definitive date. Note, previous withdrawals have been successful prior to this one.

Read the casino review

4 Responses

User icon
ThePOGG
August 20, 2020

Hi flossy321 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 28th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
August 28, 2020

Hi flossy321,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
Flossy321
September 1, 2020

They reversed the withdrawal and then I lost the funds. Pretty sure they are not meant to reverse withdrawals but I lost the will to complain further as they are the worse company I have deal with.

User icon
ThePOGG
September 3, 2020

Hi Flossy321,

Withdrawals can be reversed for a number of reasons including incorrect payment information and incomplete verification.

Unfortunately if you have played down your balance there is nothing we can do to help you. Where you play with funds you are making a choice to risk them.

Sorry we cannot be of further help.

ThePOGG

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Agreement

Flossy321 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Regal
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 20, 2020

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