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Bet Regal – Withdrawal


Found for the Casino - Sadly this player has played down their balance before the complaint management process could be completed.

Read our Bet Regal Casino Review.

Player's Complaint

Withdrawal requested 08/08/2020. ID requested and provided/approved by 12/08/2020. I still await funds through paypal despite 5 emails confirming the withdrawal is being processed (the automated type). I have been on the chat numerous times and I am being told that they are having issues with the payment type but offer no resolution of definitive date. Note, previous withdrawals have been successful prior to this one.

Read the casino review

4 Responses

Aug 20, 2020

Hi flossy321 - welcome to!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 28th of August let us know and I'll contact the operator on your behalf.



Aug 28, 2020

Hi flossy321,

Are you still experiencing issues?



Sep 01, 2020

They reversed the withdrawal and then I lost the funds. Pretty sure they are not meant to reverse withdrawals but I lost the will to complain further as they are the worse company I have deal with.

Sep 03, 2020

Hi Flossy321,

Withdrawals can be reversed for a number of reasons including incorrect payment information and incomplete verification.

Unfortunately if you have played down your balance there is nothing we can do to help you. Where you play with funds you are making a choice to risk them.

Sorry we cannot be of further help.


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flossy321 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Regal
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 20, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.